Business Communication - Oral Communication

Verbal Communication

Oral communication is simply communication through mouth. It includes individuals conversing with each other, be it direct conversation i.e face to face  or telephonic conversation. Speeches, presentations, discussions are all forms of oral communication. Oral communication is generally recommended when the communication matter is of temporary kind or where a direct interaction is required. Face to face communication (meetings, lectures, conferences, interviews, etc.) is  more important so as to build a rapport and trust.

Some of the main significance of Oral communication are highlighted below:

• There is a certain high level of understanding and transparency in verbal communication as it is interpersonal.
• There is flexibility for allowing changes in the decisions previously taken.
• The feedback is spontaneous in case of oral communication. Thus, decisions can be made quickly without any delay.
• Oral communication is not only time saving, but it also saves upon money and efforts.
• Oral communication is best in case of problem resolution. The conflicts, disputes and many issues/differences can be put to an end by talking them over.
• Oral communication is an essential for teamwork and group energy.
• Oral communication promotes a receptive and encouraging morale among organizational employees.
• Oral communication can be best used to transfer private and confidential information/matter.

However, we also have to note the following points on the second side of the coin:

• Relying only on oral communication is not as sufficient as business communication is formal and very organized along with the evidence required in today's era.
• Oral communication is less authentic than written communication as they are informal and not as organized as written communication is mostly documented.
• Oral communication is time-saving as far as daily interactions are concerned, but in case of meetings, long speeches consume lot of time and are unproductive at times.
• There may be misunderstandings as the information is not complete and may lack essentials in it.
• It requires attentiveness and great acceptance on part of the receivers/audience.
• Oral communication (such as speeches) is not frequently used as legal records except in investigation work.