Communication and Real time Incidents

So in the last few articles we generally focused on Business communication and tips for better communication. Today, let us take a real time scenario:

Rina just saw a email popping up in the mobile that her team had a client call to discuss the status of project and current hurdles in it. She was already late to wake up today and finally she somehow managed to reach office at 10 AM and the call was at 10.15 AM. She went to the conference room, and called all the team members who were there in office. She observed few of them did not turn up to office even at 10.15 am when the client call was about to start.

Call started: Offshore team started with greetings to client as: Hi Paul, this is Sameer, Hi Paul this is Raunak, Hi Paul....................... all this continued for next 5 minutes, all said Hi to Paul and Rina started with the open points that were to be discussed. Meanwhile all the rest of the folks were on mute. May be doing some stuff in their mobile phones or having tea. Paul interrupted and asked Rina about one of the issue which was not of her module and there was a pin drop silence. Paul asked again and then finally Rina waved to Sameer that its his module and he need to acknowledge to Paul's query.

Sameer finally started speaking which was like I will check it and get back to you stuff. Paul asked firmly to drop an email once Sameer has the analysis.

Rina felt that along with knowledge we all must have basic ethics in communication to respond to someone, to acknowledge on things, to check if we are attentive when its really important and most importantly when you are paid for it.

So would like all my followers to follow this, I am sure most of us follow this already but just a reminder to take care on these parameters.
Also to note that listening to somebody or being attentive is very important in communication.

Happy Learning!!